Shipping policy

Shipping Policy

Last Updated: September 24, 2026

At WIROX, we are committed to making your shopping experience simple, convenient, and reliable. We deliver a wide range of products across Pakistan, including Home Accessories, Kitchen Items, Electronics, Fashion, Beauty, and more.

Please read our Shipping Policy below for information about order processing, delivery, Cash on Delivery, and tracking.

1. Shipping Across Pakistan

WIROX currently offers delivery within Pakistan.

We aim to make online shopping easy by providing FREE STANDARD SHIPPING on eligible orders across Pakistan.

🚚 FREE SHIPPING

Enjoy FREE standard delivery on your WIROX order — no separate shipping charge.

Shipping availability may depend on the delivery location and courier coverage.

2. Cash on Delivery (COD)

WIROX offers Cash on Delivery (COD) for customers across Pakistan, where available.

With COD, you can:

  • Place your order online.

  • Choose Cash on Delivery at checkout.

  • Pay the required order amount in cash when your package is delivered.

Please provide a valid phone number and complete delivery address when placing your order. Our team may contact you to confirm your order before dispatch.

3. Order Processing

After you place an order, our team will process and prepare it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

  • Major sales and promotions.

  • Public holidays.

  • High-demand periods.

  • Unexpected operational circumstances.

Once your order has been dispatched, you may receive tracking information where tracking is available.

4. Delivery Time

Standard delivery within Pakistan generally takes approximately:

3–7 business days after dispatch.

Delivery times can vary depending on your location, courier coverage, weather, public holidays, seasonal demand, and other circumstances beyond our reasonable control.

Remote or less-accessible areas may require additional delivery time.

5. Order Tracking

Where tracking is available, WIROX or its delivery partner may provide a tracking number or tracking information after your order has been dispatched.

You can use the provided tracking information to monitor your shipment.

Please note that tracking updates may take some time to appear after the parcel has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

  • Full name

  • Phone number

  • House/Street address

  • City

  • Area

  • Postal code, where applicable

WIROX is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you need to change your delivery address, contact us as soon as possible. Address changes may not be possible after the order has been dispatched.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operational procedures.

If the customer is unavailable, provides an incorrect address, refuses the parcel, or cannot be contacted, the shipment may be returned to WIROX.

Additional arrangements may be required to resend a returned order.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, unexpected delays can sometimes occur due to:

  • Weather conditions.

  • Courier delays.

  • Public holidays.

  • High order volumes.

  • Remote delivery locations.

  • Transportation or operational issues.

  • Other circumstances outside WIROX's reasonable control.

We appreciate your patience in such situations.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact WIROX within 7 days of delivery.

Please provide:

  • Your order number.

  • Photos/videos of the product.

  • Photos of the packaging, if applicable.

  • A brief description of the issue.

Our team will review the issue and guide you through the applicable return, replacement, or refund process.

For complete details, please refer to our Return & Refund Policy.

10. Multiple Products in One Order

If your order contains products from different categories, such as electronics, kitchen items, beauty products, or home accessories, products may occasionally be shipped separately depending on product availability and fulfillment arrangements.

You may therefore receive more than one parcel for a single order.

11. Shipping Restrictions

Certain products may have specific delivery restrictions due to their size, nature, availability, or courier requirements.

If an item cannot be delivered to your selected location, WIROX may contact you to discuss an alternative arrangement.

12. Shipping Charges

Standard shipping is FREE for eligible deliveries within Pakistan.

There is no separate standard shipping charge added to eligible orders.

If any special delivery charge applies to a particular product, location, or delivery method, it will be communicated to you before the order is finalized.

13. Refused or Unclaimed COD Orders

Because COD orders involve courier and handling costs, customers are requested to accept orders that they have placed.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability for the customer.

14. Contact Us

If you have questions about your shipment, delivery status, or order, please contact WIROX through the contact details provided on our website.

Please include your order number when contacting us so our team can assist you quickly.

Shop with Confidence

At WIROX, our goal is to provide a smooth and reliable shopping experience from checkout to delivery.

FREE SHIPPING • CASH ON DELIVERY • QUALITY PRODUCTS

Thank you for choosing WIROX.